## Terms of Use

These Terms of Service (“Terms”) apply when you access or use our website, 2ndlyne.com (“Website”), our mobile application, 2ndLyne (“2ndLine” or “2nd Line” or “App”), and the services provided through the Website and App (collectively, “Services”). The Service is provided to you by 2ndLyne. (“2ndLine”) (“2nd Line”) (“Company,” “we,” “us” and “our”). These Terms explain the terms and conditions that will govern your use of the Services.

By accessing or using our Services, you indicate that you agree to be bound by these Terms. If you do not wish to be bound by these Terms, please do not use the Services.

NOTICE REGARDING DISPUTE RESOLUTION:  These Terms contain provisions that govern how claims between you and the Company are resolved (see Section 12 below), including an agreement to arbitrate disputes, which will, subject to limited exceptions, require you to submit claims you have against us to binding arbitration, unless you opt-out of arbitration within 30 days of the date you first agree to these Terms in accordance with Section 12(E).  Unless you opt-out of arbitration: (a) you will only be permitted to pursue claims against us on an individual basis, not as part of any class or representative action or proceeding, and (b) you will only be permitted to seek relief (including monetary, injunctive, and declaratory relief) on an individual basis.

### Eligibility

When you use the Services, you represent that: (a) you are at least 16 years of age (or of the age of consent in your jurisdiction),(b) the information you submit is truthful and accurate; (c) your use of the Services do not violate any applicable law or regulation; (d) you are of sufficient legal age or otherwise have the legal capacity to legally enter into these Terms.

### Acceptable Use of Our Services

#### Content We Do Not Allow

“2nd Line’s” Acceptable Use Policy prohibits sending any content that is illegal, adult, fishy, abusive, harmful, unwanted, inappropriate, objectionable, confirmed to be criminal misinformation, or otherwise poses a threat to the public, even if the content is permissible by law. Other prohibited uses include:

- Anything that is illegal in the jurisdiction where the message recipient lives. Examples include, but are not limited to Cannabis.
- Messages related to cannabis are not allowed. “2nd Line” defines a cannabis message as any message which relates to the marketing or sale of a cannabis product, regardless of whether or not those messages explicitly contain cannabis terms, images, or links to cannabis websites.
- Prescription Medication: Offers for prescription medication that cannot legally be sold over-the-counter are prohibited.
- Hate speech, adult, harassment, exploitative, abusive, or any communications that originate from a hate group.
- Fraudulent messages.
- Malicious content, such as malware or viruses.
- You must not do a messages in any way related to alcohol, firearms, gambling, tobacco, or other adult content.

#### How We Handle Violations

To protect the continued ability of all our customers to freely use messaging for legitimate purposes, we reserve the right to suspend or ban & block numbers or users anytime, if we believe the account activity violates our Terms of Service stated above in the “Acceptable Use of Our Services” paragraph.

### Service Limitations

#### Fair Use Policy:

At 2ndLine or 2nd Line, our aim is to provide users with the best possible experience. To ensure fair usage of our services and maintain platform quality, we have established a fair use policy for outbound and inbound calls, as well as text messages. While our service offers unlimited outbound and inbound calls and texts, we reserve the right to enforce reasonable usage limits per day.

#### Limits for Standard Plan:

- Outbound Calls: Unlimited until your credits are exhausted.
- Outbound SMS: Unlimited until your credits are exhausted (one segment is roughly equivalent to one text message).

#### Limits for Premium 2nd Line Unlimited/Gold Plan:

- Outbound Calls: Maximum of 100 minutes per day, then unlimited until your credits are exhausted.
- Outbound SMS: Maximum of 100 segments per day, then unlimited until your credits are exhausted. (one segment is roughly equivalent to one text message).

#### Monitoring and Enforcement:

We continuously monitor usage patterns to ensure compliance with our fair use policy. In cases where we detect excessive usage that may adversely affect the experience of other users or the stability of our platform, we reserve the right to take appropriate actions, including but not limited to limiting access to certain features or suspending accounts temporarily.

#### Review and Modification:

We may review and revise our fair use policy periodically to ensure its effectiveness and relevance. Any changes to the policy will be communicated to users through our platform or via email.

By using the 2ndLine service, you agree to abide by our fair use policy. Failure to comply with the policy may result in the suspension or termination of your account.

### Updates to these Terms of Service

We may modify these Terms of Service from time to time.  We will notify you of material changes to these Terms of Service by posting the amended terms on the Services before the effective date of the changes.  In addition, you will be required to accept the new Terms of Service the first time you visit the Service and log in to your user account after the new Terms of Service take effect.  If you do not agree with the proposed changes, you should discontinue your use of the Service prior to the time the new Terms of Service take effect.  If you continue using the Service after the new terms take effect, you will be bound by the modified Terms of Service.

### Privacy Policy

In connection with your use of the Service, please review our Privacy Policy to understand how we use the information we collect from you when you access, visit or use the Service.  The Privacy Policy is a part of these Terms, and by agreeing to these Terms, you agree that we may use information collected from or about you in accordance with the Privacy Policy.

#### Account Registration

To access certain features of our Services, you may be required to register for an account with our Services. You can sign up for an account by completing the registration process when prompted in our App.  If you register an account, you agree: (a) to provide true, accurate, current and complete information about yourself, whether provided by entering information in the Service’s registration form or by authorizing your social media account to provide us with your information (the “Registration Data”); (b) to maintain and promptly update the Registration Data to keep it true, accurate, current and complete; and (c) that you will not engage in any of the prohibited activities in Section 5 below.

You agree that you will not share your account login and password and are responsible for maintaining their confidentiality. You assume all responsibility for actions taken under your account, including any financial liability incurred.  As part of your member account, you will be able to create a user profile, sync your activity across devices, and access certain features restricted to registered members only.

#### Prohibited Activities

You agree that you in connection with your use of the Services, you will not:

1. use the Services for any improper, illegal, or unauthorized purpose, including collecting usernames and/or email addresses of other users by electronic or other means, using the system to send unsolicited or commercial emails or other communications, or engaging in unauthorized framing, mirroring, or linking to, the Services without our express written consent;
2. post, upload, publish, submit or transmit any Content that: (i) infringes, misappropriates or violates a third-party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any conduct that would violate any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading or deceptive; (iv) is defamatory, obscene, pornographic, vulgar or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (vi) is violent or threatening or promotes violence or actions that are threatening to any person or entity, or (vii) promotes illegal or harmful activities or substances;
3. take any action that would interfere with, disrupt, or create an undue burden on the Service or the networks, infrastructure, or services connected to the Services;
4. use any meta tags, “hidden text,” agents, robots, scripts, spiders, crawlers or other tools or means, whether manual or automated, to collect, retrieve, scrape, index, mine, republish, redistribute, transmit, sell, license, download, access or manage the Services;
5. distribute, transmit, distribute, reproduce, or otherwise make available any software viruses, malware, program, code, file, or other technology or material intended to interfere with or cause harm to the Services or users of the Services;
6. impersonate any other person or entity, sell or let others use your profile or password, or provide false or misleading identification or address information;
7. decompile, disassemble, modify, translate, adapt, reverse engineer, create derivative works from or sublicense the Service, or any portion thereof;
8. violate or interfere with any rights of us, our users, or any other third parties, including intellectual property, privacy, or publicity rights; or
9. circumvent, disable or otherwise interfere with security-related features of the Services or features that prevent or restrict the use, access, or copying, or to enforce other limitations of use on the Services.

#### Availability of the Services

We do not make any guarantees with respect to the availability of our Services. Our Services may be suspended temporarily without notice to you for security purposes, maintenance or repair, system failures, or other similar circumstances (collectively, “Service Interruptions”). You acknowledge and agree that you are not entitled to a refund or rebate related to such Service Interruptions.

#### Termination

Without limiting any other provision of these Terms, we reserve the right to, in our sole discretion, and without notice or liability, deny access to our Services to any person for any reason, including, without limitation, for engaging in the prohibited activities, breach of any representation, warranty or covenant contained in these Terms, or breach of any applicable law or regulation.

### Subscriptions

#### Payments and Fees

2ndLine offers certain premium features of the Services that you can purchase as a monthly, yearly or lifetime subscription (“Subscription”). You can find descriptions of the features and benefits associated with the Subscriptions on the App. To purchase a Subscription, you will have to provide a valid, accepted Payment Method (e.g., debit or credit card) to either the Apple App Store or Google Play Store. By submitting such information, you agree and warrant that the Apple App Store or Google Play Store has the right to use or provide the information to third parties for payment processing. You may be subject to additional terms and conditions imposed by Apple or Google.

#### Automatically Renewing Subscriptions

When you purchase a Subscription, your Subscription will automatically renew based on the term you select (e.g., on a monthly or yearly basis) until terminated. You authorize us to charge your Payment Method up to 24 hours before the end of the current subscription term. You can cancel your Subscription in your Apple App Store or Google Play Store settings at least 24 hours in advance of the end of your current subscription term.

#### No Refunds

Payments for Subscriptions are nonrefundable. We do not provide partial refunds or credits for unused periods. Following any cancellation, however, you will continue to have access to the premium features of the Services associated with the Subscription you purchased through the end of your Subscription term.

#### Changes to the Price and Subscription Terms

We reserve the right to change our Subscription terms or pricing at any time, which we may determine in our sole discretion. Any Subscription terms or pricing changes will not apply retroactively and will only take effect following notice to you.

#### Free Trial

You may be offered a Free Trial of premium features associated with a paid Subscription. Free Trial eligibility shall be determined by us in our sole discretion, and we may limit eligibility or duration to prevent abuse. At the end of your Free Trial term, your subscription may automatically renew, as stated in the notice that you accept at the time you sign up for the Free Trial.

#### For the European Union (“EU”) and United Kingdom (“UK”) residents only.

Notwithstanding the foregoing, if you are a resident of the EU or UK: you have 14 days from the date you signed up for a Subscription to cancel for any reason and receive a refund, provided that we may charge you or withhold from your refund the value of any Subscription used through your account during such period. Please note that if you signed up for a Free Trial, then the 14-day period runs from the date that you signed up for the Free Trial.

To exercise this right, you must inform us of your unequivocal decision to withdraw from your contract by contact us.

### Intellectual Property Rights

Our Services, including the underlying content and information, are protected by copyright, trademarks, and other intellectual property rights under the United States and foreign laws and international conventions, which belong to 2ndLine and its licensors. Subject to your compliance with these Terms, 2ndLine grants you a limited, non-exclusive, non-transferable license to download and install a copy of the App on a mobile device or computer that you own or control and to run such copy of the App solely for your own personal, non-commercial purposes. 2ndLine reserves all rights in and to the App not expressly granted to you under these Terms. You may not copy the App, except for making one copy for backup or archival purposes. If you make a copy for your own backup or archival purposes, you must retain all trademark, copyright and other proprietary notices contained in and on the Services.

If you submit any ideas, suggestions, feedback, or other content to 2ndLine, you automatically grant to 2ndLine (or warrant that the owner of such information and material has expressly granted to 2ndLine) a royalty-free, worldwide, perpetual, irrevocable, unrestricted, right and license to use, copy, display, perform, modify, adapt, publish, and distribute, or otherwise make available such content (including any associated intellectual property rights), in whole or in part, for any purpose.

### Third-Party App Stores

You acknowledge and agree that the availability of the Services may be dependent on third-party websites from which you download the Service, e.g., the Apple App Store or Google Play Store (each a “Third-Party App Store”).  You acknowledge that these Terms of Service are between you and 2ndLine and not with the applicable Third-Party App Store.  Each Third-Party App Store may have its own terms and conditions to which you must agree before downloading the Service from it.  You agree to comply with, and your license to use the Service is conditioned upon, your compliance with, the applicable Third-Party App Store terms and conditions.  To the extent that other terms and conditions from the applicable Third-Party App Store are less restrictive than, or otherwise conflict with, the terms and conditions of these Terms of Service, the more restrictive or conflicting terms and conditions in these Terms of Service will apply.

### Third-Party Sites

The Service may contain links to websites operated by third parties (“Third-Party Sites”).  For example, you may be able to share information with Third-Party Sites through links on the Services; however, we do not own or operate the Third-Party Sites, and we have not reviewed, and cannot review, all of the material, including goods or services, made available through Third-Party Sites.  The availability of these links on the Services does not represent, warrant or imply that we endorse any Third-Party Sites or any materials, opinions, goods or services available on them. Third-Party materials accessed through or used by means of the Third-Party Sites may also be protected by copyright and other intellectual property laws.

These terms of service do not apply to third-party sites.  Before visiting a Third-Party Site through links or other means provided on or through the service, you should review the Third-Party Site’s terms and conditions and privacy policy, and inform yourself of the regulations, policies, and practices of these Third-Party Sites.

### Legal Disputes and Arbitration Agreement

Please Read This Following Clause Carefully — It May Significantly Affect Your Legal Rights, Including Your Right to File a Lawsuit in Court

Initial Dispute Resolution.

You may contact us to address any concerns you may have regarding your use of the Service.  Most concerns may be quickly resolved in this manner.  Both you and the Company agree to use best efforts to settle any dispute, claim, question, or disagreement directly through consultation and good faith negotiations which shall be a precondition to either party initiating a lawsuit or arbitration.

### Agreement to Binding Arbitration

If we do not reach an agreed-upon solution within a period of thirty (30) days from the time informal dispute resolution is pursued pursuant to section 11(A) above, then either party may initiate binding arbitration.  All claims arising out of or relating to these Terms of Service (including its formation, performance and breach), the parties’ relationship with each other and/or your use of the Service shall be finally settled by binding arbitration administered on a confidential basis by the American Arbitration Association in accordance with the provisions of the Consumer Arbitration Rules of the American Arbitration Association (the “AAA”), excluding any rules or procedures governing or permitting class actions.  The arbitrator, and not any federal, state or local court or agency, shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability or formation of these Terms of Service, including, but not limited to, any claim that all or any part of these Terms of Service is void or voidable.  The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity.  The arbitrator’s award shall be binding on the parties and may be entered as a judgment in any court of competent jurisdiction.  The interpretation and enforcement of these Terms of Service shall be subject to the Federal Arbitration Act.  The seat of the arbitration will be California,United States.

You and the Company each further agree that any arbitration shall be conducted in your respective individual capacities only and not as a class action or other representative action, and you and the Company each expressly waive your respective right to file a class action or seek relief on a class basis.  If any court or arbitrator determines that the class action waiver set forth in this paragraph is void or unenforceable for any reason or that arbitration can proceed on a class basis, then the arbitration provision set forth above in Section 12(B) shall be deemed null and void in its entirety and the parties shall be deemed to have not agreed to arbitrate disputes.

### General Terms

#### Non-Waiver

Our failure to exercise or enforce any right or provision of these Terms of Service shall not operate as a waiver of the applicable right or provision.

#### Severability

These Terms of Service operate to the fullest extent permissible by law.  If any provision or part of a provision of these Terms of Service is unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Service and shall not affect the validity and enforceability of any remaining provisions.

#### Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and of no effect. We may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.

#### No Modifications by Our Employees

If any of our employees offers to modify the terms of these Terms of Service, he or she is not acting as an agent for us or speaking on our behalf.  You may not rely upon, and should not act in reliance on, any statement or communication from our employees or anyone else purporting to act on our behalf.